FAQ

Yes, you can find it here.

Our models wear a sample size XS or 2 in all styles.

You can sign up for a restock alert email notification! Simply go to the item you are wanting, select the size you would like, and enter your email to be notified when the item is restocked.

If the item doesn't have a waitlist available, it will most likely not be coming back. However, make sure you subscribe to our HB emails to be the fist to know if something does come back!

You can only use one promotional code per order, at checkout.

No, unless stated otherwise, our promo codes apply to full price items only.

Unfortunately, once you checkout, and your order has been processed, we are not able to apply promotional codes to your order. All codes must be entered at the time of checkout.

Most discount codes are valid for one time use and limited to certain items. For more help email studio@hunterbellnyc.com.

Once at checkout, enter the gift card or discount code in the upper right corner and click "apply".

No, our gift cards are e-gift cards! Gift Cards are sent electronically via email. Make sure you enter the correct recipients email at checkout so they can receive their e-gift card and it's redeeming instructions! You can purchase an e-gift card here!

Fabrics vary by item. Refer to individual item page for details.

Every item has its own care instructions, please refer to the garment tag for wash and care instructions.

We currently accept most major credit and debit cards, international credit/debit cards, Afterpay interest-free payments, domestic Paypal accounts, Amazon Pay, Google Pay, Shop Pay and Apple Pay.

Besides the use of store credit codes, we are only able to accept one payment method per transaction.

We strive to ship your order as quickly as possible so order processing begins immediately. In most instances we will not be able to cancel or modify an order. For futher assistance please email studio@hunterbellnyc.com.

Due to limited stock we do not currently hold items.

We are not responsible for packages that are lost or unretrievable from your designated shipping address once delivered. We strongly urge your to select a secure shipping location. We recommend that our customers add Redo Free Returns and Package Protection to their order to ensure your items are protected from any loss, damage, or theft. Please note that if you did not select Redo, you will need to file a claim with the shipping provider as the recipient.

If Redo package protection is not selected with your order, Hunter Bell is not liable for any lost, stolen or damaged items.

Click here to file a claim with Redo.

For any additional questions please contact studio@hunterbellnyc.com.

We offer free shipping for domestic and international orders over $500! If you apply a discount code that brings your order under $500, you will no longer qualify for free shipping.

Please allow 2-5 business days for your order to process. This does not include your transit time. All shipping transit times are based off the order's address! Please note, we do not ship on Saturdays & Sundays or Holidays. Order cut off time is Friday 1 pm CST. All items are not guaranteed in stock. If we are unable to process your order, we will notify you within 5 business days of a cancellation and provide a refund.

Pre-order items are not yet in stock, but available for advanced order on our site. A pre-ordered item will ship directly to your chosen shipping address once it is in stock. The expected date that the item will leave the distribution center is indicated on the product detail page. This date is a good estimation of the item’s availability but please note that the date is not firm.

Unfortunately, no. Once your order goes through, we cannot change it. However, please email studio@hunterbellnyc.com to see if there is anything we can do for you.

If an order has been processed we cannot change shipping information. However, if your order has not yet been processed then please email studio@hunterbellnyc.com. *Please note if a faster shipping service is requested, there will be a charge.*

Dec 16th by 1pm for ground shipping to most states

Dec 18th by 1pm for ground shipping in Texas 

Dec 20th by 1pm for expedited shipping 

Returns and exchanges must be delivered to our warehouse within 14 days of the delivery date for a full refund, less shipping fees. All orders covered by Redo will receive free returns & exchanges, all other orders will incur a $12 return fee.

Product must be new, unworn, and unwashed with original tags. Security tag must remain attached. We do not accept returns or exchanges for "Final Sale" goods. Items 50% off and above are Final Sale. Swim is available for exchange only. Shipping fees vary and will be deducted from the refund amount. Click here to initiate a return or exchange.

Hunter Bell is happy to offer an extended return window for the holidays. Gift purchases made between November 1st - December 20th are eligible for return for store credit up until January 3rd, 2025.

If you are returning a gift, please contact customer service at studio@hunterbellnyc.com to assist you with your return.

We try to process your return as fast as possible! Once it's been delivered to our warehouse it can take 3-5 days to process. Upon approval, your refund can take around 2-7 business days to reflect, depending on your banking partner.

If a customer opts for instant exchange, the system will automatically trigger an exchange order. If a customer opts for automated exchange, the exchange will ship once the return is received and processed in the warehouse! Please allow 2-5 business days for your exchange to ship. The returned good must be delivered to our warehouse within 14 days of the delivery date.

We recommend that our customers add Redo package protection to their order to ensure your items are protected from any loss, damage, or theft.

If Redo package protection is not selected with your order, Hunter Bell is not liable for any lost, stolen or damaged items.

Click here to file a claim.

For any additional questions please contact studio@hunterbellnyc.com.

Items purchased at a discount are eligible for returns or exchanges, except for items noted as "Final Sale". Final Sale items are any items 50% off or more and will be noted on their product page. No price adjustments on past purchases.

If you were shipped damaged merchandise, please reach out to customer service at studio@hunterbellnyc.com. Please attach a photograph and specify the order # in the email.

We currently offer international shipping to the following countries: Canada , Mexico, Greenland (Denmark), Guadeloupe, Puerto Rico, Virgin Islands (U.S.), Anguilla Antigua & Barbuda, Bahamas, Barbados, Bermuda, Costa Rica, Jamaica, Turks & Caicos Islands, Virgin Islands (British),Denmark, France Germany, Greece, Ireland, Spain, Sweden, United Kingdom, Australia

Yes, customers are responsible for these duties. International orders are shipped on a delivery duty paid (DDP) basis therefore international shipping costs, duties, and taxes are calculated at checkout and charged when the order is placed. Shipping costs, duties, and taxes are non-refundable, and we do not provide return labels for international orders at this time. International orders over $500 will receive free shipping.

We will gladly accept returns on all new and unworn items (except SALE Items) within 14 days from the date your item arrives. Items must be unwashed, unworn, and returned with the original tags, hangers, and poly-bags. Return handling and return shipping costs are the responsibility of the customer and all original shipping costs are non-refundable.

Please contact studio@hunterbellnyc.com. You will receive an address to send your return to. You are in charge of purchasing your own shipping label/custom documentation form from your carrier of choice.

We try to process your return as fast as possible! Once it's been delivered and processed by our team- you can receive your refund within 2-4 business days.

We currently do not have a store front, but sell to retailers around the country. You can enter your location on our stockist page to find us in a store near you.

Please email studio@hunterbellnyc.com with information and we will connect you to our wholesale team.

Email careers@hunterbellnyc.com for information on available positions.

You can email us at studio@hunterbellnyc.com

Please beware of fraudulent emails posing as a Hunter Bell employee offering gifting. If you receive an email from any of the following emails: officialhunterbell@gmail.com, hunterbellofficials@gmail.com, hunterbellofficial@gmail.com, hunterbell.com@gmail.com or hunterbellofficialclothing@gmail.com report the email as phishing and forward to lauren@hunterbellnyc.com.