FAQ

Sizing

Do you have a size guide?

Yes, you can find it here.

What size is the model wearing?

Our models wear a sample size S or 2 in all styles.

Restocks

The item I want is out of stock. How can I find out when it will be restocked?

You can sign up for a restock alert email notification! Simply go to the item you are wanting, select the size you would like, and enter your email to be notified when the item is restocked.

The item I want is sold out and doesn't have a waitlist. How can I sign up?

If the item doesn't have a waitlist available, it will most likely not be coming back. However, make sure you subscribe to our HB emails to be the fist to know if something does come back!

Promo Codes

How many promo codes can I use at checkout?

You can only use one promotional code per order, at checkout.

Can I use promo codes on sale items?

No, unless stated otherwise, our promo codes apply to full price items only.

I forgot to enter my promotional code at checkout. What can I do?

Unfortunately, once you checkout, and your order has been processed, we are not able to apply promotional codes to your order. All codes must be entered at the time of checkout.

My promo code isn't working

Most discount codes are valid for one time use and limited to certain items. For more help email studio@hunterbellnyc.com.

Where do I apply my promo code?

Once at checkout, enter the gift card or discount code in the upper right corner and click "apply".

Gift Card

If I purchase a gift card, will I get it in the mail?

No, our gift cards are e-gift cards! Gift Cards are sent electronically via email. Make sure you enter the correct recipients email at checkout so they can receive their e-gift card and it's redeeming instructions! You can purchase an e-gift card here!

Product Information & Care

What fabrics do you use?

Fabrics vary by item. Refer to individual item page for details.

How do I care for my clothing?

Every item has its own care instructions, please refer to the garment tag for wash and care instructions.

Orders

What forms of payment can I use?

We currently accept most major credit and debit cards, international credit/debit cards, Afterpay interest-free payments, domestic Paypal accounts, Amazon Pay, Google Pay, Shop Pay and Apple Pay.

Can I split my transaction between different payment methods?

Besides the use of store credit codes, we are only able to accept one payment method per transaction.

Can I cancel or modify my order?

We strive to ship your order as quickly as possible so order processing begins immediately. In most instances we will not be able to cancel or modify an order. For futher assistance please email studio@hunterbellnyc.com.

Can you hold a product for me?

Due to limited stock we do not currently hold items.

My order says it was delivered but I can't find it. What do I do?

We are not responsible for packages that are lost or unretrievable from your designated shipping address once delivered. We strongly urge your to select a secure shipping location. We recommend that our customers add Route package protection to their order to ensure your items are protected from any loss, damage, or theft. Please note that if you did not select Route, you will need to file a claim with the shipping provider as the recipient.

If Route package protection is not selected with your order, Hunter Bell is not liable for any lost, stolen or damaged items.

Click here to file a claim with Route.

For any additional questions please contact studio@hunterbellnyc.com.

Shipping

Do you offer free shipping?

We offer free shipping for domestic and international orders over $500! If you apply a discount code that brings your order under $500, you will no longer qualify for free shipping.

When will my order ship?

Please allow 2-5 business days for your order to process. This does not include your transit time. All shipping transit times are based off the order's address! Please note, we do not ship on Saturdays & Sundays or Holidays. Order cut off time is Friday 1 pm CST. All items are not guaranteed in stock. If we are unable to process your order, we will notify you within 5 business days of a cancellation and provide a refund.

When will my Pre Order ship?

Pre-order items are not yet in stock, but available for advanced order on our site. A pre-ordered item will ship directly to your chosen shipping address once it is in stock. The expected date that the item will leave the distribution center is indicated on the product detail page. This date is a good estimation of the item’s availability but please note that the date is not firm.

Can I change my shipping option after I've placed my order?

Unfortunately, no. Once your order goes through, we cannot change it. However, please email studio@hunterbellnyc.com to see if there is anything we can do for you.

Can I change my shipping service?

If an order has been processed we cannot change shipping information. However, if your order has not yet been processed then please email studio@hunterbellnyc.com. *Please note if a faster shipping service is requested, there will be a charge.*

Returns & Exchanges

What is your return & exchange policy?

Returns and exchanges must be delivered to our warehouse within 14 days of the delivery date for a full refund, less shipping fees. Product must be new, unworn, and unwashed with original tags. We do not accept returns or exchanges for "Final Sale" goods. Shipping fees vary and will be deducted from the refund amount. Click here to initiate a return or exchange.

What is your returns refund turn around time?

We try to process your return as fast as possible! Once it's been delivered to our warehouse it can take up to 14 days to process. Upon approval, your refund can take around 2-7 business days to reflect, depending on your banking partner.

How fast can I receive my exchange?

As soon as you place an exchange request, our system will automatically place an exchange order. Please allow 2-5 business days for your exchange to ship. The returned good must be delivered to our warehouse within 14 days of the delivery date.

What do I do if my package is lost or stolen?

We recommend that our customers add Route package protection to their order to ensure your items are protected from any loss, damage, or theft.

If Route package protection is not selected with your order, Hunter Bell is not liable for any lost, stolen or damaged items.

Click here to file a claim.

For any additional questions please contact studio@hunterbellnyc.com.

Can I return or exchange sale items?

Items purchased at a discount are eligible for returns or exchanges, except for items noted as "Final Sale". Final Sale items will be noted on their product page and at checkout. No price adjustments on past purchases.

What if my item is defective or damaged?

If you were shipped damaged merchandise, please reach out to customer service at studio@hunterbellnyc.com. Please attach a photograph and specify the order # in the email.

International Shipping & Returns

Where do you ship to internationally?

We currently offer international shipping to the following countries: Canada , Mexico, Greenland (Denmark), Guadeloupe, Puerto Rico, Virgin Islands (U.S.), Anguilla Antigua & Barbuda, Bahamas, Barbados, Bermuda, Costa Rica, Jamaica, Turks & Caicos Islands, Virgin Islands (British),Denmark, France Germany, Greece, Ireland, Spain, Sweden, United Kingdom, Australia

Is the customer responsible for international customs duties/taxes/fees?

Yes, customers are responsible for these duties. International orders are shipped on a delivery duty paid (DDP) basis therefore international shipping costs, duties, and taxes are calculated at checkout and charged when the order is placed. Shipping costs, duties, and taxes are non-refundable, and we do not provide return labels for international orders at this time. International orders over $500 will receive free shipping.

What is your international return policy?

We will gladly accept returns on all new and unworn items (except SALE Items) within 14 days from the date your item arrives. Items must be unwashed, unworn, and returned with the original tags, hangers, and poly-bags. Return handling and return shipping costs are the responsibility of the customer and all original shipping costs are non-refundable.

What is your international return process?

Please contact studio@hunterbellnyc.com. You will receive an address to send your return to. You are in charge of purchasing your own shipping label/custom documentation form from your carrier of choice.

What is your refund turn around time?

We try to process your return as fast as possible! Once it's been delivered and processed by our team- you can receive your refund within 2-4 business days.

Other

Do you have a store front?

We currently do not have a store front, but sell to retailers around the country.

Can I carry your line in my store?

Please email studio@hunterbellnyc.com with information and we will connect you to our wholesale team.

Do you have any job openings?

Email hr@hunterbellnyc.com for information on available positions.

How can I contact customer service?

You can email us at studio@hunterbellnyc.com

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