Returns and Exchanges
How do I start my return?
You can start your return by clicking on the link above to access the return portal. Returns will only be accepted through our online return portal.
What is your return & exchange policy?
Returns and exchanges must be delivered to our warehouse within 14 days of the delivery date for a full refund, less shipping fees. All orders covered by Redo will receive free returns & exchanges, all other orders will incur a $12 return fee.
Product must be new, unworn, and unwashed with original tags. We do not accept returns or exchanges for "Final Sale" goods. Items 50% off and above are Final Sale. Swim is available for exchange only. Shipping fees vary and will be deducted from the refund amount.
What is your returns refund turn around time?
We try to process your return as fast as possible! Once it's been delivered to our warehouse it can take 3-5 days to process. Upon approval, your refund can take around 2-7 business days to reflect, depending on your banking partner.
How fast can I receive my exchange?
If a customer opts for instant exchange, the system will automatically trigger an exchange order. If a customer opts for automated exchange, the exchange will ship once the return is received and processed in the warehouse! Please allow 2-5 business days for your exchange to ship. The returned good must be delivered to our warehouse within 14 days of the delivery date.
What is your international returns & exchange policy?
We will gladly accept returns on all new and unworn items (except FINAL SALE Items) within 14 days from the date your item arrives. Items must be unwashed, unworn, and returned with the original tags, hangers, and poly-bags. Return handling and return shipping costs are the responsibility of the customer and all original shipping costs are non-refundable.
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.To exercise your right of withdrawal, click here:https://hunter-bell-ny.myshopify.com/apps/redo/returns-portal/login?withdraw=true
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.